ITIL Toolkits 2.3
The Information Technology Infrastructure Library (ITIL) is a customizable framework of best practices that promote quality computing services in the information technology (IT) sector. ITIL addresses the organisational structure and skill requirements for an IT organisation by presenting a comprehensive set of management procedures with which an organisation can manage its IT operations.
Price: USD $199.00;
License: Shareware (Free to Try)
File Size: 3239 KB;
Platform: Windows 3.x, Windows, Windows 95, Windows 98, Windows Me, Windows NT, Windows 2000, Windows XP, Windows CE, PDA
Whizlabs ITIL Preparation Kit 6.0.1
Ensure your success in ITIL certification exam with Whizlabs preparation kit. Backed by Unique and Industry-best ‘Unconditional 150% Test PASS Guarantee’, the kit contains 5 full length simulated mock exams and interactive quiz (over 200 questions) on the real exam pattern. The advanced features like Adaptive Testing, Intelligent Reporting, In-depth Customization, Exhaustive Explanations, Printing, Question Bookmark, and Feedback not only...
Price: USD $74.95;
License: Shareware (Free to Try)
File Size: 4546 KB;
Platform: Windows XP, Windows Vista, Windows NT, Windows Me, Windows 98, Windows 95, Windows 2003, Windows 2000
ITIL Service Management (ITSM) Toolkit 2.11
The comprehensive ITSM Toolkit provides a baseline set of proven, tactical deliverables for IT professionals. These ITIL based tools include essential support materials, templates and guidance to initiate, accelerate and fine tune an ITIL focused organization. Specific guidance includes: - Service Level Agreement (SLA) Template - Operational Level Agreement (OLA) Template - IT Service Catalog Template - IT Service Narrative Template - ITSM...
Price: USD $149.00;
License: Commercial
File Size: 2785 KB;
Platform: Windows 3.x, Windows, Windows 95, Windows 98, Windows Me, Windows NT, Windows 2000, Windows XP
testpassport EXIN Inc cert EX0- 101
High quality and Value for the ex0-101 Exam.Testpassport Practice Exams for ITIL Foundation v.3 ex0-101 are written to the highest standards of technical accuracy, using only certified subject matter experts and published authors for development.100% Guarantee to Pass Your EXIN Inc Certification exam and get your EXIN Inc Certification Certification.We guarantee your success in the first attempt. If you do not pass the ex0-101 exam (ITIL...
Price: USD $0.00;
License: Freeware
File Size: 240 KB;
Platform: Windows Me, Windows, Windows NT, Windows 2000, Windows XP, Windows Vista, Windows CE, PDA
ITIL Service Management Excellerator 1.10
The ITSM Excellerator provides tactical tools and deliverables to help accelerate ITIL based service support & delivery assessments, measurement activities and improvement initiatives. The ITSM Excellerator adds immediate value to IT organizations by providing pre-built best practice materials that assist technology professionals with rapid process improvement, increasing service quality and reducing technology costs. Specific guidance found...
Price: USD $149.00;
License: Commercial
File Size: 2150 KB;
Platform: Windows 3.x, Windows, Windows 95, Windows 98, Windows Me, Windows NT, Windows 2000, Windows XP
ManageEngine ServiceDesk Plus 7.5
ManageEngine ServiceDesk Plus is a web based, easy to use Help Desk and Asset Management software whose features include contract managenent, purchasing and knowledge management functionalities. It has an ITIL ready version too. By integrating Ticketing, Asset Tracking, Purchasing, Contract Management and Knowledge base in one low-cost, easy-to-use package, ServiceDesk Plus gives you the ability to improve productivity of your IT Service team...
Price: USD $0.00;
License: Freeware
File Size: 44032 KB;
Platform: Windows XP, Windows 2003, Windows 2000, Linux
Adventnet ManageEngine ServiceDesk Plus 7.0
ManageEngine ServiceDesk Plus is a web based, easy to use Help Desk and Asset Management software whose features include contract managenent, purchasing and knowledge management functionalities. It has an ITIL ready version too. By integrating Ticketing, Asset Tracking, Purchasing, Contract Management and Knowledge base in one low-cost, easy-to-use package, ServiceDesk Plus gives you the ability to improve productivity of your IT Service team...
Price: USD $0.00;
License: Freeware
File Size: 37002 KB;
Platform: Windows 2000, Windows, Windows XP
sitewebdesk 7.8
Help desk software solutions from sitehelpdesk.com. Designed for any Customer support services over the web integrated with your web site. Also supports integrated email monitor for two way email tracking in and out of the help desk. Integrates with leading PC auditing and asset management tools. All products are 100 percent web browser based. Shared open source code.
Price: USD $1600.00;
License: Demo
File Size: 11232 KB;
Platform: Windows XP, Windows 98, Windows 2000, Pocket PC
ProcessWorx CMDB 1.5.0204
The ProcessWorx CMDB provides a foundation for IT organizations to improve their core operational processes. By establishing a standard, centralized information repository through a Configuration Management Database (CMDB), IT organizations can establish higher levels of service delivery, support and increase customer satisfaction. Based on the ITIL framework and ITSM best practices, this tactical, cost-effective solution helps IT...
Price: USD $149.00;
License: Commercial
File Size: 40150 KB;
Platform: Windows 3.x, Windows, Windows 95, Windows 98, Windows Me, Windows NT, Windows 2000, Windows XP
Aegis Help Desk 7.12
Aegis Help Desk is a fully integrated Help Desk, Client and Asset Management system to power your call center.
Aegis Help Desk is an advanced, powerful and fully featured Help Desk, Client and Configuration Management system. It is very easy to use, intuitive, affordable and packed with features Help Desk users have come to rely on. It will work on Windows and also over the web. It is designed for organizations that does not require the...
Price: USD $559.00;
License: Shareware (Free to Try)
File Size: 39741 KB;
Platform: Windows 95, Windows 98, Windows Me, Windows NT, Windows 2000, Windows XP
OrgDesigner 3.2.0.0
OrgDesigner is a tool to design, maintain and publish the structure and processes of any business. When your business is changing, you will experience the gap between Organization (Business Processes) and Information (Systems). Efficient, Human Communication is vital in this situation. OrgDesigner is a perfect tool to enable this.With OrgDesigner you can create Organization Diagrams, Flowcharts, Activity Hierarchy Diagrams, Communication...
Price: USD $1830.00;
License: Shareware (Free to Try)
File Size: 3609 KB;
Platform: Windows 95, Windows, Windows 98, Windows NT, Windows 2000, Windows XP
ActiveXperts Helpdesk System 2.0
ActiveXperts HelpDesk System is a powerful, web enabled support management system designed for help desks, call centers, customer support centers and ICT departments. It is designed to provide a complete support solution, to streamline helpdesk processes.
ActiveXperts HelpDesk System helps you to increase customer satisfaction and reduce customer downtime. It helps you to improve response times to customers and improve accuracy of the...
Price: USD $1195.00;
License: Shareware (Free to Try)
File Size: 4391 KB;
Platform: Windows XP, Windows Vista, Windows 2003, Windows 2000
SupportPortal 3.0
AJAX/PHP web based help desk and customer support solution with Ticket and Email management, Knowledge Management, Live support chat, Product Catalog, News management and Support Forum and in one low-cost collaborative package intended to use in B2B or B2C. SupportPortal allows multi-channel interaction for multiple customers, organizations and end-users, whether as an internal help desk or an external customer support desk or call center: -...
Price: USD $275.00;
License: Demo
File Size: 2832 KB;
Platform: Windows XP, Windows Vista, Windows 2003, Windows 2000, Linux
FireScope BSM:BE 2.1.4
FireScope Business Service Management, Business-Edition (BE) is the first BSM solution on the market available as a free, downloadable trial. Everything you need to better align IT with the business is included in this 400 meg virtual machine. The trial has no feature restrictions, just a 28-day, 100 asset limitations
With FireScope, you can innovate your IT Operations with a real-time view of your critical IT services, combined with...
Price: USD $2.45;
License: Shareware (Free to Try)
File Size: 451590 KB;
Platform: Windows XP, Windows 2003, Windows 2000, Mac OSX, Linux
Public Folder HelpDesk for Outlook 9.2.5
Collaborate on helpdesk tickets in Outlook. Create tickets from e-mail or webform. Describe problems using attached files and rich text. Sort tickets. Get information from the Outlook contacts or the GAL. Open tickets are stored in Outlook and in an Access or SQL database. Closed tickets are retained only in the database but can be searched and re-created in Outlook if needed. Mail conversations can be tracked. Powerful, integrated Statistics...
Price: USD $690.00, EUR 500;
License: Shareware (Free to Try)
File Size: 6923 KB;
Platform: Windows XP, Windows 2003, Windows 2000
